Refund Policy

CopyTrans Studio offers a straightforward 30-day refund policy, explained in detail below.

Try Before You Buy

CopyTrans Studio is available for download as a trial version. This allows you to evaluate the software and make sure that it meets your needs (and is fully compatible with your system) prior to making a purchase decision.

Refund conditions

If you are not satisfied with the CopyTrans program you purchased, please email us at hello@copytrans.studio providing your purchase details (email address, full name, or invoice number) and the reason why you want to be refunded.

You will be granted a full refund in the following situations:

• Right of withdrawal (EU/UK): In accordance with consumer laws, you have a 14-day right of withdrawal. Note: By activating the software, you consent to the immediate execution of the service and acknowledge that you lose this right without cause, except in the event of a technical defect.
• The program was not activated;
• The program was activated, but you didn’t use it (please provide us with your log files for review);
• There was a technical issue with the program that we cannot fix or advise on (please provide us with your error log files for review);
• The same program was unintentionally purchased twice in a row.

You will not be granted a refund in the following situations:

• The purchase took place more than 30 days ago;
• The program was activated and functioned correctly, but you simply decided that you do not want or need it anymore;
• You refuse to provide the necessary log files or collaborate with our support team to diagnose a reported bug.