Welcome to CopyTrans Studio support page. We have prepared basic troubleshooting tips that should help you to answer to most of your questions.

If you don’t find an answer to your question here, contact our Tech Support by email and we will be glad to help.

CopyTrans Studio: First Checks

Are you on Mac?

CopyTrans Studio works on Windows computers only. CopyTrans software is specially designed for Windows computers to bridge the gap between iOS devices and Windows PCs.

Are you using iPhone?

CopyTrans Studio is compatible with all the latest iPhones, iPads and iPods. Please check compatibility information for CopyTrans Studio here.

Are you using the latest version of CopyTrans Studio?

Please make sure that your version of CopyTrans Studio is up to date. You can also set automatic updates for CopyTrans – to receive them, keep your Internet connection on.

First troubleshooting tips

1. Restart your PC and iPhone

Please make sure that you’ve restarted your PC after you’ve finished with CopyTrans studio installation (remember that switching it on and off is not the same as restart). Restarting your iPhone should also help: it cleans device cash and restarts all the processes.

2. Check your USB cable and USB port / WiFi connection

CopyTrans Studio can connect to your Windows PC by WiFi, but for the very first connection, please use a USB cable. For perfect connection, please only use original Mfi certified Apple cables. If any trouble, check that your cable isn’t damaged and try another USB port on your computer. If you are sure that the problem is on PC side, check this article: PC doesn’t recognize my iPhone.

3. Check free space on your iPhone and PC

Keeping free space on your devices helps to ensures smooth and quick transfers. If you need to clear storage with the help of Copytrans Studio, try transferring small batches at first before doing a full backup.

How to check iPhone capacity for CopyTrans

To check your iPhone capacity and space left, access your Settings app, then General > About.

Free iPhone space tips

Go to Settings > General > iPhone Storage to check what takes space and to quickly free some Gbs.

To check free space on your PC, open Windows Explorer and click on this PC. You’ll see how much space is left on all of your disks, but the one that interests you the most is the C drive (Local disk). This is the main hard disk that affects your PC’s performance.

TIP: if you don’t have enough free space on your PC, transfer your photos to an external hard drive.

I can’t use my CopyTrans Studio Premium license

Check if your license was activated

Free version of CopyTrans Studio available on our website includes free and premium features (the full list of paid features is available here). If you have purchased a Premium plan, you’d need to activate CopyTrans studio on your PC to unblock those premium features. To do so, use the activation codes we send you after purchase. For a more detailed information, follow this guide on How to activate CopyTrans Studio.

Check if didn’t exceeded the iOS device limit

CopyTrans Studio Free plan allows using the software with up to 5 iOS devices. With upgrading to Premium plan, you can use up to 10 devices.

Troubleshooting tips

  How to prepare log files
  Technical requirements and compatibility for CopyTrans Studio

Problems with iOS drivers

  iPhone not showing up in iTunes
  iPhone is missing drivers: how to install without iTunes
  PC doesn’t recognize my iPhone